JD Power is the standard measurement tool for customer satisfaction in the utility industry. We've been using JD Power since 2009 to benchmark our utility customers' satisfaction. We typically outperform the industry average.
Medallia is a customer satisfaction service that captures customer feedback about each touch point a customer has with us. We use this feedback to improve the services we provide our customers.
Frequently Asked Questions about Medallia
You recently called our customer service center or had a visit from one of our field technicians. We want to know how your interaction with us was and how we can serve you better.
The survey you receive, whether through an email or as a phone call, will identify specifics about your interaction such as the date and the person with whom you spoke. We’re the only ones who would know this information.
If you have a question, please email our customer service center at BHEQualityAssuranceDept@blackhillscorp.com. They will be happy to confirm that we are conducting this research.
Your feedback will be provided to the individual who served you. That way, they can see where they can improve their service or know what a great job they did. If there is a problem, we will follow up with you to resolve it.
Your information will stay within our company and help determine possible future improvements to the service we provide.